First Steps

Frequently Asked Questions

  • What are Mother's technical specifications?
  • What are the Cookies' technical specifications?
  • What is the Senseboard?
  • How do I add Mother to an account?
  • How can I install a Mother which is already registered on a different account?
  • How can I update my Mother?
  • Can there be two Mothers in the same place?
  • I am having trouble connecting Mother
  • Mother does not seem to be working
  • How do I add a Motion Cookie to my account?
  • How can I install a Cookie which is already registered on a different account?
  • How to change a Cookie's name?
  • Can I use the same Cookie for two different Apps?
  • How can I change to App associated to a Cookie?
  • How long does the battery last?
  • Can I monitor several Cookies with the same App?
  • How can I check which Cookie is being used by an App?
  • How to know if a Cookie works fine?
  • How do I update a Cookie?
  • I am having trouble registering my Cookies
  • Why isn't my Cookie connecting to Mother?
  • Why doesn't the Cookie transfer data anymore?
  • How do I access my notifications?
  • How can I edit an App?
  • Can I deactivate the App temporarily?
  • How to delete an App?
  • How do I download the Pocket Mother App?
  • Why am I not receiving Pocket Mother notifications?
  • Can a family member have a private access to certain Apps?
  • How do I change my information?
  • My profile does not display the proper time
  • How can I reset my password?
  • Why is my Mother's location incorrect?
  • Why is my Cookie's location on the map incorrect?